Operations & Supply Chain Management | Chapter 2 | Part 3 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

 

1. In the craft era there were 3 types of operations process; job shop, batch process and _____________?
   1.   Mass process
   2.   Simple project
   3.   Complex project
   4.   Assembly line
2. In the mass production era there were 4 types of operations process; complex project, batch production,
   assembly line and ____________?
   1.   Job shop
   2.   Continuous flow process
   3.   Mass process
   4.   Simple project
3. According to Lowson (2003) the two viewpoints of operations strategy are the market driven view and the
   ______________?
   1.   Operations based view
   2.   Quality driven view
   3.   Resource based view
   4.   Supply chain view
4. In a materials processing operation, which of the following process type is associated with the highest volume
   and lowest variety?
   1.   Job shop
   2.   Mass process
   3.   Batch process
   4.   Continuous process
5. In a materials processing operation, which process is associated with the highest variety?
   1.   Project
   2.   Mass production
   3.   Batch process
   4.   Job shop
6. In a customer processing operation, which process type has the lowest volume?
   1.   Mass service
   2.   Professional service
   3.   Service shop
   4.   Self service
7. In a customer processing operation, which process is characterized by predictable job content and lower skilled
   employees?
   1.   Professional service
   2.   Mass service
   3.   Self service
   4.   Service shop
8. In the product life cycle what is the correct order of the main phases?
   1.   Maturity, Growth, Saturation, Decline
   2.   Growth, Saturation, Growth, Decline
   3.   Maturity, Saturation, Growth, Decline
   4.   Growth, Maturity, Saturation, Decline
9. What is the first step in the Service Firm Life Cycle?
   1.   Entrepreneurship
   2.   Introduction
   3.   Growth
   4.   Multi-Site Rationalization
10. Licensing out the manufacture of a product to other firms is known as ______________?
    1.   Licensing
    2.   Multi-Site Rationalization
    3.   Franchising
    4.   Outsourcing
11. Which of the following is not a physical factor that can influence the choice of location for an operation?
    1.   Nature of the communication links
    2.   Access to customers
    3.   Access to raw materials
    4.   Provision of water supply
12. Which of the following is not a socio-economic factor that can influence the choice of location for an operation?
    1.   Local labour markets
    2.   Transportation networks
    3.   Proximity to competitors
    4.   Business climate
13. Locating several mobile phone shops in the same part of a town is an example of
    __________________________?
    1.   Competitive clustering
    2.   Saturation clustering
    3.   Saturation marketing
    4.   Competitive marketing
14. The initial decision whether a manufacturer fabricates in-house or uses an outside supplier is known as
    _____________________?
    1.   An Offshoring decision
    2.   An Outsourcing decision
    3.   A Purchasing decision
    4.   A Make-or-Buy decision
15. Outsourcing is ___________________?
    1.   Only related to manufacturing operations.
    2.   Moving the production of goods or services from in-house to an external supplier
    3.   The same as a make-or-buy decision.
    4.   Setting up a supplier of a new product or service
16. Which of these is not a major reason to outsource a product or service?
    1.   To reduce operating costs
    2.   To increase control of the process
    3.   To give access to higher technical ability
    4.   To focus on core business areas
17. Which of these layout types is most associated with a mass process?
    1.   Fixed position layout
    2.   Process layout
    3.   Product layout
    4.   Cell layout
18. Which of these layout types is most associated with a project process?
    1.   Cell layout
    2.   Fixed position layout
    3.   Process layout
    4.   Product layout
19. Which of these layout types is most associated with a batch processing operation?
    1.   Fixed position layout
    2.   Cell layout
    3.   Product layout
    4.   Process layout
20. The physical environment of a service operation is often referred to as the ___________________?
    1.   Manuscape
    2.   Physical scape
    3.   Servicescape
    4.   Landscape