Operations & Supply Chain Management | Chapter 5 | Part 4 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

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1. The term Supply Chain Management was developed to express the need to integrate the key business
   processes in the year _______.
   1.   1991
   2.   1975
   3.   1962
   4.   1980
2. Supply chain management integrates supply & demand management within & across companies.
   1.   True
   2.   False
3. A bakery is an example of __________.
   1.   Flow production
   2.   Mass production
   3.   Batch production
   4.   job production
4. The concept of internal customer has developed out of a need to build quality into the product rather than
   inspect the product for quality.
   1.   False
   2.   True
5. Lean management is an approach linked towards efficient inventory management.
   1.   True
   2.   False
6. Designing operations systems excludes making choices with respect to the location, technology, capacity &
   layout of the system.
   1.   True
   2.   False
7. A _________ flow system is characterized by a streamlined flow of products in the operating system
   1.   None of these
   2.   Continuous
   3.   Jumbled
   4.   Intermittent
8. Higher the quality, greater is the __________.
   1.   profit
   2.   price
   3.   sale
   4.   loss
9. Understanding any operations systems invariably begins with an understanding of the processes that are
   integral to the operations systems.
   1.   False
   2.   True
10. _________ is an inventory management & manufacturing strategy that companies implement to reduce
    costs, increase productivity & gain competitive advantage
    1.   Lean Management
    2.   Juran
    3.   Poka Yoke
    4.   Six Sigma
11. When variety increases, the volume of production for each variation will be less compared to a mass
    production system. Therefore, dedication of manufacturing resources for each variation may not be feasible
    option. A _______ system is preferable in such cases
    1.   Flow
    2.   Intermittent
    3.   Job
    4.   Continuous
12. __________ is a method by which the service delivery process is broken down into individual elements
    through step-by-step mapping of the process.
    1.   Productionplanning
    2.   processdesign
    3.   Operational control
    4.   Service blueprinting
13. Services are _________.
    1.   Consistent
    2.   Intangible
    3.   Awesome
    4.   Separable
14. Inspection & quality control are one & the same.
    1.   False
    2.   True
15. The factors which move the goods from one production point to the other are a part of __________.
    1.   production
    2.   capacity
    3.   logistics
    4.   process
16. For successfully designing the process applicable in any kind of organization, the important tool used to
    map the flow of a process is...........
    1.   Process flow
    2.   Mass
       production
    3.   Process flow charting
    4.   Batch production
17. Fitness for purpose is a notion used for _______.
    1.   logistics
    2.   quality
    3.   supply chain
    4.   process
18. Customer contact signifies the extent to which the customer participates in the preparation & consumption
    of a service.
    1.   False
    2.   True
19. __________ production helps to ensure that the product or service matches the customer’s exact needs, as closely as the firm is able, because it is literally ‘custom-made’.
    1.   Job
    2.   Mass
    3.   Flow
    4.   Batch
20. Volume, variety and flow are the three aspects which must be considered in the process of __________.
    1.   Process design
    2.   Logistics
    3.   Operations
    4.   Product design