Operations & Supply Chain Management | Chapter 2 | Part 4 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

 

1. What type of process would a paper mill be most likely to use?
   1.   Continuous flow
   2.   Project
   3.   Job shop
   4.   Flow shop
2. Which of the following is not a type of operations?
   1.   goods production
   2.   all the above involve operations
   3.   entertainment
   4.   storage/transportation
3. Technology choices seldom affect
   1.   Costs.
   2.   Union activity.
   3.   quality
   4.   Productivity.
4. Measurements taken at various points in the transformation process for control purposes are called:
   1.   plans
   2.   feedback
   3.   controls
   4.   directions
5. Which of the following would not be an operations activity in a fast-food restaurant?
   1.   Advertising new salad dishes.
   2.   Purchasing tomatoes
   3.   Planning the layout of the serving areas
   4.   Cooking panir palak and dal makhani
6. Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______
   function.
   1.   operation
   2.   finance
   3.   purchasing
   4.   marketing
7. Which one of the following would not generally be classified under the heading of transformation?
   1.   assembling
   2.   teaching
   3.   staffing
   4.   farming
8. Manufacturing work sent to other countries is called:
   1.   downsized
   2.   outsourced
   3.   internationalization
   4.   vertical integration
9. What name is often given to processes which involve the manufacture of a unique item from beginning to end?
   
   1.   Jobbing processes
   2.   Continuous processes..
   3.   Lean production processes.
   4.   Batch processes.
10. Product design and process selection are examples of _______ decisions.
    1.   financial
    2.   tactical
    3.   system design
    4.   system operation
11. The responsibilities of the operations manager are:
    1.   planning, organizing, staffing, procuring, and reviewing
    2.   forecasting, designing, operating, procuring, and reviewing
    3.   planning, organizing, staffing, directing, and controlling
    4.   forecasting, designing, planning, organizing, and controlling
12. Which of these layouts is most suitable for processing sugar from sugar beets or sugar cane?
    1.   process-oriented
       layout
    2.   fixed-position layout
    3.   focused factory
    4.   product-oriented layout
13. Which of the following is not true about systems approach?
    1.   A systems viewpoint is usually beneficial in decision making.
    2.   A systems approach concentrates on efficiency within subsystems.
    3.   A systems approach is essential whenever something is being redesigned or improved.
    4.   A systems approach emphasizes interrelationships among subsystems.
14. What is credited with gains in industrial productivity, increased standards of living and affordable products?
    1.   assembly lines
    2.   mass transportation
    3.   the internet
    4.   personal computers
15. Which of the following is an example of a Service Business?
    1.   Law firm
    2.   Hospital
    3.   Bank
    4.   Retail store
    5.   All of the above
16. Production systems with customized outputs typically have relatively:
    1.   high volumes of output
    2.   high amount of spec
    3.   low unit costs
    4.   skilled workers
17. According to the Chase and Dasu (2001) study which of the following are behavioral concepts that should be
    applied to enhance customer perceptions of a service encounter?
    1.   Flow of the service experience
    2.   All of the above
    3.   Judging encounter performance
    4.   Flow of time
18. Which is not a significant difference between manufacturing and service operations?
    1.   cost per unit
    2.   Measurement of productivity.
    3.   labor content of jobs
    4.   uniformity of output
19. Which of the following is not a characteristic of service operations?
    1.   intangible output
    2.   easy measurement of productivity
    3.   high labor content
    4.   high customer contact
20. Which of the following is a recent trend in business?
    1.   pollution control
    2.   total quality management
    3.   supply chain management
    4.   competition from foreign manufacturers