Operations & Supply Chain Management | Chapter 2 | Part 4 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

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1. Production systems with customized outputs typically have relatively:
   1.   high volumes of output
   2.   low unit costs
   3.   high amount of spec
   4.   skilled workers
2. Technology choices seldom affect
   1.   Productivity.
   2.   Costs.
   3.   quality
   4.   Union activity.
3. Which one of the following would not generally be classified under the heading of transformation?
   1.   teaching
   2.   staffing
   3.   farming
   4.   assembling
4. Manufacturing work sent to other countries is called:
   1.   internationalization
   2.   vertical integration
   3.   downsized
   4.   outsourced
5. According to the Chase and Dasu (2001) study which of the following are behavioral concepts that should be
   applied to enhance customer perceptions of a service encounter?
   1.   Flow of time
   2.   All of the above
   3.   Flow of the service experience
   4.   Judging encounter performance
6. Which of the following is not a type of operations?
   1.   entertainment
   2.   storage/transportation
   3.   goods production
   4.   all the above involve operations
7. What type of process would a paper mill be most likely to use?
   1.   Project
   2.   Continuous flow
   3.   Job shop
   4.   Flow shop
8. What name is often given to processes which involve the manufacture of a unique item from beginning to end?
   
   1.   Continuous processes..
   2.   Jobbing processes
   3.   Lean production processes.
   4.   Batch processes.
9. Which of the following is not true about systems approach?
   1.   A systems approach concentrates on efficiency within subsystems.
   2.   A systems approach is essential whenever something is being redesigned or improved.
   3.   A systems approach emphasizes interrelationships among subsystems.
   4.   A systems viewpoint is usually beneficial in decision making.
10. The responsibilities of the operations manager are:
    1.   planning, organizing, staffing, directing, and controlling
    2.   planning, organizing, staffing, procuring, and reviewing
    3.   forecasting, designing, operating, procuring, and reviewing
    4.   forecasting, designing, planning, organizing, and controlling
11. Measurements taken at various points in the transformation process for control purposes are called:
    1.   plans
    2.   controls
    3.   directions
    4.   feedback
12. Which of the following would not be an operations activity in a fast-food restaurant?
    1.   Advertising new salad dishes.
    2.   Cooking panir palak and dal makhani
    3.   Planning the layout of the serving areas
    4.   Purchasing tomatoes
13. Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______
    function.
    1.   marketing
    2.   finance
    3.   purchasing
    4.   operation
14. Which of the following is an example of a Service Business?
    1.   Retail store
    2.   Bank
    3.   Law firm
    4.   Hospital
    5.   All of the above
15. Which of the following is not a characteristic of service operations?
    1.   high customer contact
    2.   easy measurement of productivity
    3.   intangible output
    4.   high labor content
16. Which of the following is a recent trend in business?
    1.   supply chain management
    2.   pollution control
    3.   total quality management
    4.   competition from foreign manufacturers
17. Which of these layouts is most suitable for processing sugar from sugar beets or sugar cane?
    1.   product-oriented layout
    2.   fixed-position layout
    3.   focused factory
    4.   process-oriented
       layout
18. Which is not a significant difference between manufacturing and service operations?
    1.   Measurement of productivity.
    2.   labor content of jobs
    3.   cost per unit
    4.   uniformity of output
19. What is credited with gains in industrial productivity, increased standards of living and affordable products?
    1.   mass transportation
    2.   personal computers
    3.   assembly lines
    4.   the internet
20. Product design and process selection are examples of _______ decisions.
    1.   tactical
    2.   system operation
    3.   financial
    4.   system design