Operations & Supply Chain Management | Chapter 2 | Part 4 | MBA MCQs | OSM
Operations and Supply Chain Management MCQs
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- Production systems with customized outputs typically have relatively:
- high volumes of output
- low unit costs
- high amount of spec
- skilled workers
- Technology choices seldom affect
- Productivity.
- Costs.
- quality
- Union activity.
- Which one of the following would not generally be classified under the heading of transformation?
- teaching
- staffing
- farming
- assembling
- Manufacturing work sent to other countries is called:
- internationalization
- vertical integration
- downsized
- outsourced
- According to the Chase and Dasu (2001) study which of the following are behavioral concepts that should be
applied to enhance customer perceptions of a service encounter?- Flow of time
- All of the above
- Flow of the service experience
- Judging encounter performance
- Which of the following is not a type of operations?
- entertainment
- storage/transportation
- goods production
- all the above involve operations
- What type of process would a paper mill be most likely to use?
- Project
- Continuous flow
- Job shop
- Flow shop
- What name is often given to processes which involve the manufacture of a unique item from beginning to end?
- Continuous processes..
- Jobbing processes
- Lean production processes.
- Batch processes.
- Which of the following is not true about systems approach?
- A systems approach concentrates on efficiency within subsystems.
- A systems approach is essential whenever something is being redesigned or improved.
- A systems approach emphasizes interrelationships among subsystems.
- A systems viewpoint is usually beneficial in decision making.
- The responsibilities of the operations manager are:
- planning, organizing, staffing, directing, and controlling
- planning, organizing, staffing, procuring, and reviewing
- forecasting, designing, operating, procuring, and reviewing
- forecasting, designing, planning, organizing, and controlling
- Measurements taken at various points in the transformation process for control purposes are called:
- plans
- controls
- directions
- feedback
- Which of the following would not be an operations activity in a fast-food restaurant?
- Advertising new salad dishes.
- Cooking panir palak and dal makhani
- Planning the layout of the serving areas
- Purchasing tomatoes
- Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______
function.- marketing
- finance
- purchasing
- operation
- Which of the following is an example of a Service Business?
- Retail store
- Bank
- Law firm
- Hospital
- All of the above
- Which of the following is not a characteristic of service operations?
- high customer contact
- easy measurement of productivity
- intangible output
- high labor content
- Which of the following is a recent trend in business?
- supply chain management
- pollution control
- total quality management
- competition from foreign manufacturers
- Which of these layouts is most suitable for processing sugar from sugar beets or sugar cane?
- product-oriented layout
- fixed-position layout
- focused factory
- process-oriented
layout
- Which is not a significant difference between manufacturing and service operations?
- Measurement of productivity.
- labor content of jobs
- cost per unit
- uniformity of output
- What is credited with gains in industrial productivity, increased standards of living and affordable products?
- mass transportation
- personal computers
- assembly lines
- the internet
- Product design and process selection are examples of _______ decisions.
- tactical
- system operation
- financial
- system design
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