Operations & Supply Chain Management | Chapter 1 | Part 3 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

 

1. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who
   should get the first "shot" at solving the problem?
   1.   the foreman
   2.   the operator herself
   3.   a member of the Quality Control department
   4.   the employee's supervisor
2. Which of the following is not a key activity of an operations manager?
   1.   Understanding the needs of customer
   2.   Managing cash flows
   3.   Exploiting technology to produce goods and services
   4.   Continually learning
3. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are
   primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness,
   and the dealer's honesty. The dealership should be especially concerned with which dimensions of service
   quality?
   1.   communication, courtesy, and credibility
   2.   competence, responsiveness, and reliability
   3.   communication, responsiveness, and reliability
   4.   competence, courtesy, and security
4. Which one of the following best represents a pure service?
   1.   Bank loans
   2.   Computer diagnosis and repair
   3.   Attending a theatre play
   4.   Fast food restaurant
5. Which one of the following best represents a pure good?
   1.   Salt
   2.   Fast food
   3.   Attending a play
   4.   Vehicle repair
6. Which one of the following would not generally be considered an aspect of operations management?
   1.   Schedule work
   2.   Maintain quality
   3.   Secure financial resources
   4.   Oversee the transformation process
7. Which one of these was not mentioned in the list of recent trends in operations management
   1.   Total quality management
   2.   Worker involvement
   3.   Automation.
   4.   Global competition
8. Which came last in the development of manufacturing techniques?
   1.   Lean production.
   2.   Mass production.
   3.   Craft production.
   4.   Division of labor.
9. Which function typically employs more people than any other functional area?
   1.   Information System
   2.   Operations
   3.   Marketing
   4.   Finance
10. Which of the following is not a type of operations?
    1.   Goods production
    2.   price reduction
    3.   entertainment
    4.   storage/transportation
11. Which of the following is not true about a lean production system?
    1.   It puts emphasis on quality, flexibility, and time reduction.
    2.   It relies on buffers against unforeseen occurrences.
    3.   It is involved in maintaining and improving the system with lower amounts of inventory.
    4.   It puts emphasis on reducing a company's labor force.
12. The inputs to a transformation process include all of the following except
    1.   Material
    2.   Assembly
    3.   Information
    4.   People
13. ____ is an example of a pure good.
    1.   Restaurant
    2.   Coal Mining
    3.   Education
    4.   Dentist
14. Which one of the following is not a typical question dealt with by an operations manager?
    1.   How much capacity will be needed in the months ahead?
    2.   What is a
       satisfactory location for a new facility?
    3.   Which products/services
       should be offered?
    4.   All are typical of operations decisions
15. Which one does not use operations management?
    1.   CPA firm.
    2.   bank.
    3.   A hospital
    4.   They all use it.
16. Zero defects in manufacturing is an unobtainable and
    1.   misleading ideal
    2.   is the goal of TQM
    3.   is readily achievable in all areas is a relevant
    4.   goal only in electronic assembly
17. Which one is not generally considered an advantage of using models for decision-making?
    1.   Providing a systematic approach to problem solving.
    2.   Requiring users to be specific about objectives.
    3.   Emphasizing quantitative information.
    4.   Providing an exact representation of reality.
18. ”Quality is conformance to specifications”-This definition of quality is from point of view
    of
    1.   Customer
    2.   Quality Circle Forum
    3.   TQM
    4.   Manufacturer
19. Which came last in the development of manufacturing techniques?
    1.   Lean production.
    2.   Division of labor.
    3.   Interchangeable parts.
    4.   Mass production.
20. The goal of Total Quality Management is:
    1.   Customer satisfaction
    2.   Product differentiation
    3.   Brand equity
    4.   Acting globally