Operations & Supply Chain Management | Chapter 1 | Part 3 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

1 / 20

1. Which of the following is not a type of operations?
   1.   entertainment
   2.   storage/transportation
   3.   Goods production
   4.   price reduction
2. Which one does not use operations management?
   1.   bank.
   2.   CPA firm.
   3.   A hospital
   4.   They all use it.
3. Which came last in the development of manufacturing techniques?
   1.   Division of labor.
   2.   Mass production.
   3.   Lean production.
   4.   Interchangeable parts.
4. Which of the following is not true about a lean production system?
   1.   It is involved in maintaining and improving the system with lower amounts of inventory.
   2.   It puts emphasis on quality, flexibility, and time reduction.
   3.   It relies on buffers against unforeseen occurrences.
   4.   It puts emphasis on reducing a company's labor force.
5. ____ is an example of a pure good.
   1.   Restaurant
   2.   Coal Mining
   3.   Education
   4.   Dentist
6. ”Quality is conformance to specifications”-This definition of quality is from point of view
   of
   1.   Manufacturer
   2.   Customer
   3.   Quality Circle Forum
   4.   TQM
7. The goal of Total Quality Management is:
   1.   Brand equity
   2.   Product differentiation
   3.   Customer satisfaction
   4.   Acting globally
8. Which one of the following would not generally be considered an aspect of operations management?
   1.   Schedule work
   2.   Oversee the transformation process
   3.   Maintain quality
   4.   Secure financial resources
9. Which one of the following best represents a pure service?
   1.   Computer diagnosis and repair
   2.   Bank loans
   3.   Fast food restaurant
   4.   Attending a theatre play
10. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are
    primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness,
    and the dealer's honesty. The dealership should be especially concerned with which dimensions of service
    quality?
    1.   competence, courtesy, and security
    2.   communication, responsiveness, and reliability
    3.   competence, responsiveness, and reliability
    4.   communication, courtesy, and credibility
11. The inputs to a transformation process include all of the following except
    1.   Information
    2.   Material
    3.   Assembly
    4.   People
12. Which of the following is not a key activity of an operations manager?
    1.   Managing cash flows
    2.   Continually learning
    3.   Understanding the needs of customer
    4.   Exploiting technology to produce goods and services
13. Which function typically employs more people than any other functional area?
    1.   Operations
    2.   Finance
    3.   Information System
    4.   Marketing
14. Which one of the following best represents a pure good?
    1.   Fast food
    2.   Salt
    3.   Attending a play
    4.   Vehicle repair
15. Which came last in the development of manufacturing techniques?
    1.   Mass production.
    2.   Division of labor.
    3.   Craft production.
    4.   Lean production.
16. Zero defects in manufacturing is an unobtainable and
    1.   goal only in electronic assembly
    2.   is readily achievable in all areas is a relevant
    3.   is the goal of TQM
    4.   misleading ideal
17. Which one of the following is not a typical question dealt with by an operations manager?
    1.   Which products/services
       should be offered?
    2.   How much capacity will be needed in the months ahead?
    3.   All are typical of operations decisions
    4.   What is a
       satisfactory location for a new facility?
18. Which one is not generally considered an advantage of using models for decision-making?
    1.   Providing a systematic approach to problem solving.
    2.   Providing an exact representation of reality.
    3.   Requiring users to be specific about objectives.
    4.   Emphasizing quantitative information.
19. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who
    should get the first "shot" at solving the problem?
    1.   the employee's supervisor
    2.   the operator herself
    3.   the foreman
    4.   a member of the Quality Control department
20. Which one of these was not mentioned in the list of recent trends in operations management
    1.   Worker involvement
    2.   Total quality management
    3.   Automation.
    4.   Global competition