Operations & Supply Chain Management | Chapter 1 | Part 1 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

 

1. Total Quality Management emphasizes
   1.   A process where mostly
      statisticians get involved
   2.   A commitment to quality that goes beyond internal company issues to suppliers and customers
   3.   A system where strong managers are the only decision makers
   4.   the responsibility of the Quality Control staff to identify and solve all quality-related problems
2. "Quality is defined by the customer" is
   1.   an unrealistic definition of quality
   2.   a userbased definition of quality
   3.   a manufacturing-based definition of quality
   4.   product-based definition of quality
   5.   the definition proposed by the American Society for Quality Control
3. Which of the following is not one of the major categories of costs associated with quality?
   1.   prevention costs
   2.   internal failures
   3.   appraisal costs
   4.   none of the above, they are all major categories of costs associated with quality
4. According to the manufacturing-based definition of quality,
   1.   quality is the degree of excellence at an acceptable price and the control of variability at an
      acceptable cost
   2.   quality depends on how well the product fits patterns of consumer preferences
   3.   even
      though quality cannot be defined, you know what it is
   4.   quality is the degree to which a specific product conforms to standards
5. An important feature of supply chain management is its application of electronic commerce technology that
   allows companies to share and operate systems for:
   1.   Order processing, transportation scheduling, and inventory management
   2.   cost-effective
      flowing of raw materials
   3.   future purchasing of computer systems
   4.   merger
      opportunities
6. Lean production involves Elimination of cost only
   1.   Improvement of quality only
   2.   Elimination of all types of waste
   3.   Improvement of speed only
   4.   Elimination of cost only
7. All of the following costs are likely to decrease as a result of better quality except
   1.   customer dissatisfaction costs
   2.   maintenance costs
   3.   scrap costs
   4.   Warranty and service costs
8. Inspection, scrap, and repair are examples of
   1.   internal costs
   2.   external costs
   3.   costs of
      dissatisfaction
   4.   societal costs
9. Which of the following activities is not a direct responsibility of operations management?
   1.   Determining the exact mix of products and services that the customers will want
   2.   Designing the operation's products,services and processes
   3.   Developing an operations strategy for the operations
   4.   Planning and controlling the operation
10. Total Quality Management emphasizes
    1.   a system where strong managers are the only decision makers
    2.   the responsibility of the Quality Control staff to identify and solve all quality-related problems
    3.   a process where mostly statisticians get involved
    4.   a commitment to quality that goes beyond internal company issues to suppliers
       and customers
11. A successful TQM program incorporates all of the following except
    1.   continuous improvement
    2.   employment involvement
    3.   centralized decision making authority
    4.   benchmarking
12. Which of the following would not be normally considered as a key feature of Operations Management?
    1.   Operations is the part of an organisation which creates wealth through the management of the
       transformation process
    2.   World class Operations can give an organisation competitive advantage
    3.   Most new technology is implemented in Operations areas
    4.   Operations is the area of a business where most people work
13. "Kaizen" is a Japanese term meaning
    1.   a foolproof mechanism
    2.   Just-in-time (JIT)
    3.   a fishbone diagram
    4.   continuous
       improvement
14. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
    1.   Taguchi Loss Function
    2.   ISO 9000 Quality Cost Calculator
    3.   Process Chart
    4.   Pareto Chart
15. A quality loss function utilizes all of the following costs except
    1.   sales costs costs to society
    2.   the cost of scrap and repair
    3.   dissatisfaction inspection, warranty, and service costs
    4.   the cost of customer
16. Which of the following is the least likely decision to be made by Operations Managers?
    1.   Deciding which market areas to manufacture products for
    2.   Selecting the location and layout of a facility
    3.   How much capacity is required to balance demand
    4.   Designing and improving the jobs of the workforce
17. Pareto charts are used to
    1.   identify inspection points in a process
    2.   outline production schedules
    3.   organize errors, problems
       or defects
    4.   show material flow
18. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through
    which a product travels is a
    1.   Pareto chart
    2.   Flow chart
    3.   check
       sheet
    4.   Taguchi map
19. Which one of the following would not generally be considered an aspect of operations management?
    1.   Work methods
    2.   Secure financial resources
    3.   Maintain quality
    4.   Product or service design
20. Which one of the following is not a typical question dealt with by an operations managers?
    1.   All are typical of operations decisions.
    2.   How to motivate employees?
    3.   What is a satisfactory location for a new facility?
    4.   How much capacity will be needed in the months ahead?