Operations & Supply Chain Management | Chapter 5 | Part 1 | MBA MCQs | OSM

Operations and Supply Chain Management MCQs

  

 

1. ."Quality is defined by the customer" is :
   1.   An unrealistic definition of quality
   2.   A user-based definition of quality
   3.   A manufacturing-based definition of quality
   4.   A product-based definition of quality
2. According to the manufacturing-based definition of quality
   1.   quality is the degree of excellence at an acceptable price and the control of variability at an acceptable
      cost
   2.   quality is the degree to which a specific product conforms to standards
   3.   quality depends on how well the product fits patterns of consumer preferences
   4.   even
      though quality cannot be defined, you know what it is
3. The supply chain concept originated in what discipline?
   1.   marketing
   2.   operations
   3.   logistics
   4.   production
4. Zero defects in manufacturing is
   1.   is the goal of TQM
   2.   is an unobtainable and misleading idea
   3.   is readily achievable in all areas
   4.   is a relevant goal only in electronic assembly
5. The supply chain management philosophy emerged in which decade?
   1.   1960s
   2.   1970‟s
   3.   1980s
   4.   1990s
6. A ____________ encompasses all activities associated with the flow and transformation of goods from the
   raw material stage, through to the end user, as well as the associated information flows.
   1.   production line
   2.   supply chain
   3.   marketing channel
   4.   warehouse
7. Which one of the following is not a typical question dealt with by an operations managers?
   1.   How much capacity will be needed in the months ahead?
   2.   All are typical of operations decisions.
   3.   How to motivate employees?
   4.   What is a satisfactory location for a new facility?
8. Which of the following are not key attributes of supply chain management?
   1.   inventory control
   2.   all are key attributes
   3.   customer power
   4.   leveraging technology
9. Positive, long-term relationships between supply chain participants refer to
   1.   partnerships
   2.   supply chain management
   3.   tailored logistics
   4.   Co-opetitions
10. Which one of the following best represents a pure good?
    1.   Soap
    2.   Fast food
    3.   Attending a play
    4.   Vehicle repair
11. Which of the following statements is true of LEAN?
    1.   Lean principles focus on advanced statistical methods
    2.   Lean principles are separate body of knowledge
    3.   Lean principles include
       reducing waste.
    4.   Lean principles have been developed over a lengthy period of time.
12. The bullwhip effect:
    1.   applies to rodeos and has nothing to
       do with supply chain management
    2.   is an ineffective way to motivate warehouse employees
    3.   refers to the “swaying” motion associated with triple
       trailers
    4.   Refers to variability in demand orders among supply chain participants
13. The variability in demand orders among supply chain participants:
    1.   cannot be controlled
    2.   is more
       pronounced in relational exchanges
    3.   can be controlled with electronic order placement
    4.   refers to the bullwhip effect
14. Cooperative supply chain relationships developed to enhance the overall business performance of both parties is a definition of:
    1.   =dovetailing
    2.   relationship marketing
    3.   supply
       chain collaboration
    4.   third-party logistics
15. Process improvement technique that sorts the "vital few" from the "trivial many" is
    1.   benchmarking
    2.   Pareto analysis
    3.   Yamaguchi analysis
    4.   Taguchi analysis
16. A fishbone diagram is also known as a
    1.   Kaizen diagram
    2.   poka-yoke diagram
    3.   Taguchi diagram
    4.   cause-and-effect diagram
17. Which of the following functions is not a core function of an organisation
    1.   The Product/Service Dev.Function
    2.   The accounting and finance function
    3.   The Marketing ( Including Sales ) Function
    4.   The Operations Function
18. What is a perfect order?
    1.   simultaneous achievement of relevant customer metrics
    2.   an order that arrives on time
    3.   an order that arrives undamaged
    4.   an order that is easy for the receiver to fill
19. What is the core function of a supply chain?
    
    
    1.   Receiving and filling a customer request.
    2.   Selecting the required amount of goods.
    3.   Distribution of raw materials.
    4.   Processing and forecasting managing errors.